Bergh Boutique

Terms, Shipping & Returns


Terms & Conditions

Last Updated: 10 August 2026

Welcome to Bergh Boutique. By placing an order through our website, you agree to the following Terms and Conditions.

1. About Us

Bergh Boutique is an online retailer based in the Western Cape, South Africa, offering carefully selected health, beauty, skincare and gift products.

2. Order
  • Orders are subject to product availability.
  • We reserve the right to cancel or refuse any order.
  • If an item becomes unavailable after your purchase, you will be contacted and offered a refund or alternative product.
3. Pricing
  • All prices are displayed in South African Rand (ZAR).
  • Prices may change without notice.
  • Promotions are only valid for the advertised period.
4. Payment

We accept secure online payments through our payment providers. Card facilities also available on collection.

5. Collection

Collection is available by arrangement from:

  • Stellenbosch
  • Brackenfell
  • Kuils River

Customers will receive collection details once the order is ready.

6. Shipping

Please see our Shipping Policy for delivery information.

7. Returns

Please see our Refund & Returns Policy.

8. Limitation of Liability

Bergh Boutique shall not be liable for indirect or consequential damages arising from the use of our products.

9. Contact

Email: berghboutique@gmail.com

WhatsApp: 062 865 9918

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Shipping Policy

Processing Time

Orders are usually processed within 1–3 business days after payment has been received.

Orders placed over weekends or public holidays will be processed on the next business day.

Delivery

We currently offer:

  • Courier delivery throughout South Africa
  • Collection by arrangement from Stellenbosch, Brackenfell or Kuils River

Delivery time is generally 2–5 business days, depending on your location.

Shipping Costs

Shipping costs are calculated during checkout.

Any promotional free shipping offers will be clearly advertised.

Delays

Although we aim to meet estimated delivery times, delays caused by courier companies, weather or unforeseen circumstances are outside our control.

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Refund & Returns Policy

We want you to be happy with your purchase.

Returns

Returns are accepted within 3 days of receiving your order, provided the item is:

  • unused
  • unopened
  • in its original packaging
  • in resalable condition
Non-returnable Items

For hygiene and safety reasons we cannot accept returns on:

  • opened skincare products
  • opened cosmetics
  • opened health products
  • products damaged through misuse
Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. WhatsApp: 062 865 9918

Please include:

  • your order number
  • photographs of the item
  • a description of the issue

We will arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be processed back to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the error was ours.